Shipping policy

All orders are processed within 7 -12 business days. Orders are not shipped or delivered on weekends or holidays. To proceed with shipping products, please select the STANDARD option in the checkout section.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping cost depends on distance, size and weight of product.

Orders will be shipped after the item has successfully completed production and passed our quality inspection.

Once your order has been shipped, you will receive tracking information when available.

Please note that shipping times are controlled by the shipping carrier and are separate from our processing time. We are not responsible for carrier delays, lost packages, incorrect addresses provided by the customer, or delays caused by weather or other events outside our control.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to resend the package.

What To Do If Your Package Is Missing

If your tracking information shows that your package is delayed, has stopped receiving tracking updates, or appears to be lost:

  1. Please review the tracking information provided with your order.
  2. Check with household members, neighbors, leasing offices, mailrooms, and other locations where the carrier may have left the package.
  3. Contact us with your order number and tracking number if you are unable to locate the package.
  4. We will review the tracking information and determine whether a carrier investigation or claim should be initiated.
  5. When appropriate, we will submit or assist with the carrier's claim process.

Customers may be asked to provide additional information needed to investigate the missing package.

Packages Marked "Delivered"

If tracking shows that a package was delivered but the customer cannot locate it, the customer should first:

  • Check the delivery location;
  • Check with household members;
  • Check with neighbors;
  • Check apartment or community mailrooms;
  • Check with the property's management or front office; and
  • Contact the shipping carrier to report the missing delivery.

We will assist with the investigation when possible. However, a package that is confirmed as delivered by the carrier is not automatically eligible for a refund or replacement unless there is evidence it was delivered to a wrong address. In that case, a store credit will be issued, or a replacement will be shipped.

Replacement or Refund

If the carrier confirms that a package was lost and the applicable shipping claim is approved, we will work with the customer to determine the appropriate resolution.

Depending on the circumstances, the resolution may include:

  • A replacement of the original item;
  • A refund for the eligible order amount; or
  • Another appropriate resolution agreed upon by the customer and our business.

For custom or personalized products, replacement production may be required rather than an immediate refund.

Anything that has a custom picture or name is non-refundable.

However, if a custom order is confirmed lost by the shipping carrier, we may, at our discretion, offer a replacement after the carrier claim process has been completed or otherwise determine an appropriate resolution.

Stolen Packages

Once tracking confirms delivery to the address provided by the customer, we are not responsible for packages that are subsequently lost or stolen from the delivery location.

Customers should contact the shipping carrier and, when appropriate, their local law enforcement agency or property management regarding suspected package theft.

Delays Do Not Automatically Qualify for a Refund

A production delay caused by printer maintenance, equipment failure, special filament/material orders, supplier delays, reprinting, or circumstances outside our reasonable control does not automatically qualify an order for cancellation or refund.

We will make reasonable efforts to communicate with customers and complete orders as quickly as possible.

Important Notice

Shipping charges are paid to the carrier for delivery services and are not a guarantee against carrier delays, loss, theft, weather events, or other circumstances outside of our control.

We will make reasonable efforts to assist our customers with shipping issues and carrier claims, but we cannot control the carrier's handling or delivery of a package after it leaves our possession.