Refund policy

Returns & Exchanges

• Customers may request a return within 7 days of delivery for eligible non-custom items.
• Items must be unused, unworn, undamaged, and in their original condition and packaging.
• Customers are responsible for return shipping costs unless the item arrived damaged or the wrong item was shipped.
• Once the returned item is received and inspected, an approved refund will be issued to the original payment method.
• Original shipping charges are generally non-refundable.

Custom & Personalized Items

• Anything that has a custom picture or name is non-refundable.
• Personalized, customized, made-to-order, or specially designed items cannot be returned or exchanged because they are created specifically for the customer.
• Please carefully review all names, spelling, photos, colors, and personalization details before submitting your order.
• By placing an order for a personalized item, the customer confirms that all information and images provided are correct.

Damaged or Incorrect Orders

• If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
• Please provide your order number and clear photos/video of the item and packaging so we can evaluate the issue.
• If the issue is confirmed to be our error, we will work with you to provide a replacement, repair, or refund.

Cancellations

• Orders may be canceled within 24 hours of purchase, provided production has not started.
• Once a custom or personalized order has entered production, it cannot be canceled or refunded.

Refund Processing

• Approved refunds will be processed after the returned item has been received and inspected.
• Depending on your bank or payment provider, refunds may take several business days to appear in the customer's account.